Frequently asked questions

Quick answers to the most common questions and issues.

Funds and transactions

• Swaps & exchanges — swap completed but funds haven't arrived, pending swaps, refunds, and Trade IDs
• Why are my funds not appearing? — missing transactions, deposits from an exchange, tokens, and rescanning
• Why is my Available Balance 0? — available vs. full balance, and balances while syncing
• Resolving connection issues — wallet won't connect, or syncing is slow or stuck

Wallets and recovery

• Restore & backup — restored wallet shows 0, lost seed or phone, and backing up properly
• Common questions — is Cake custodial, forgot my PIN, sent to the wrong address, gas fees, and KYC

Buying and spending

• Buy & sell — purchases that failed or are pending, verification, and regional availability
• Cake Pay — gift cards, verification emails, and redemption problems

Reference

• Why did I get this error? — common error messages explained
• Glossary — wallet and crypto terms defined

Still stuck? Contact us via the in-app chat under Support, by email at support@cakewallet.com, or on Telegram.